At DigitalGuru24.com, customer satisfaction is our priority. Please review our Cancellation and Refund Policy carefully to understand your rights and our obligations.
1. Order Cancellation
a. Before Shipment (for physical products):
- Orders may be canceled within 12 hours of placement or before shipping confirmation is sent.
- To request cancellation, email us at [support@digitalguru24.com] with your order number.
b. After Shipment:
- Once an order has shipped, it cannot be canceled. You may return the item according to our Return Policy (if applicable).
c. For Digital Products:
- Due to the nature of digital goods, cancellations are not allowed after download or access has been granted.
2. Refunds
a. Physical Products:
- We offer refunds for eligible returns within [7–14 days] of delivery.
- Products must be unused, in original packaging, and returned at the customer’s expense unless the item is defective or incorrect.
- Once returned and inspected, refunds will be processed to your original payment method within 5–10 business days.
b. Digital Products & Services:
- All sales of digital downloads, online courses, or subscription content are final and non-refundable unless:
- You are unable to access the product due to a technical error on our part.
- You were charged multiple times for the same product.
Please contact us within 7 days of purchase with proof of the issue.
3. Late or Missing Refunds
If you haven’t received a refund:
- Check your bank or credit card account again.
- Contact your payment provider — it may take time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at [support@digitalguru24.com].
4. Exchanges (if applicable)
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item, contact us at [support@digitalguru24.com] within 7 days of delivery.
5. Contact Us
For questions related to cancellations, refunds, or returns, please contact:
📧 Email: support@digitalguru24.com